· VeloraAxis ·
Refund & Cancellation Policy
This policy explains how refunds and cancellations work for VeloraAxis subscriptions.
1. Free trial
Every new account gets a 30-day free trial. No payment is taken during the trial. If you decide not to continue, simply do nothing — the trial will end and no charge will be made.
2. Monthly subscription
After the trial, VeloraAxis costs ₹499 per month (or the current price shown on our website), billed monthly in advance.
3. Cancellation
You can cancel at any time from your dashboard:
- Log in to your VeloraAxis account
- Go to Account → Billing
- Click "Cancel Subscription"
There are no cancellation fees, no phone calls required, and no retention processes. One click and it's done.
What happens after cancellation
- Your subscription stops renewing immediately
- Your website stays online until the end of the period you've already paid for
- You can export your data at any time before the period ends
- After the period ends, your website is taken offline and login access is disabled
- Your data is retained for 90 days, then permanently deleted
4. Refunds
We do not offer refunds after a billing cycle has started. When you're billed on the 1st of the month, that payment covers the entire month of service. If you cancel on the 5th, you still have access until the end of the month, and no refund is issued for the remaining days.
This policy exists because:
- Your website, hosting, and infrastructure costs are incurred the moment the billing period starts
- There is a free 30-day trial specifically so you can test the service without risk
- Standard practice across SaaS products worldwide
5. When we DO issue refunds
We will refund you in full if:
- Duplicate charge — you were accidentally billed twice for the same period
- Unauthorised charge — a payment was taken without your consent (verified by us)
- Extended service outage — the platform was unavailable for more than 72 consecutive hours in a paid billing period, caused by our fault
Refund requests for these cases must be made within 30 days of the charge. Email velora.main.support@gmail.com with your account email and the payment reference. We process valid refunds within 7 business days.
6. Failed payments
If a monthly payment fails (insufficient funds, expired card, etc.):
- We retry the payment automatically for up to 7 days
- Your website stays online during this grace period
- You receive email reminders to update your payment method
- After 7 days of failed retries, your website is suspended
- You can reactivate at any time by updating your payment method — your content is preserved
7. What you're paying for
Your VeloraAxis subscription covers:
- Hosting of your website
- SSL certificate
- Order and booking management system
- Dashboard access
- Content editing tools
- Email support
- Automatic backups of your content
Not covered: your own domain name (if you choose to buy one), Razorpay transaction fees on customer payments (typically ~2%), and any third-party tools you connect.
8. Commission on orders
VeloraAxis does not take any commission on orders or bookings made through your website. Every rupee from every order goes directly to you. Our only revenue is the ₹499 monthly subscription.
9. Contact
Refund questions:
Operated from Ambala, India.